Do you find yourself talking to a customer service representative whose accent is so thick the only thing you understand is when they mention your name? Maybe?

I have nothing against hiring someone from another country to answer a phone and a few questions but the problem is, if both parties don’t understand each other how do you solve the issue? I’m from another country so I’m not going to apply for a job where I have to speak another language I barely know, I can barely master English, much less my Spanish after a few drinks.

recently I had to call my credit card for a double charge, the unusual ring on my phone already told me my call was getting shipped to Saharanpur, India.

Good afternooon sir my name is rayi induru, how can i helppu?

On my last statement, there is a charge that appears double.

Im sorrry for that can u tell me yourfil name?

sorry, can you repeat that?

Yes, con yuutellme your namee

My name is Xavier and there is a double charge on my credit card

So you tellingmethaad acharge inyourcr edit card is doubler?

Sorry can you repeat that?

So twenty minutes later, she repeated several times what she said and I continue to say, yes my name is Xavier and there is…..

How did she get hired I ask myself? The ad in the Indian Gazette says “Looking for an English speaker for our customer service desk, this is a work at home position, you must be able to handle simple phone calls from our customers and help solve their issues. Most simple inquiry calls will last anywhere from 20 minutes to infinity but you are only required to work twelve hours a day. The pay rate is based on word count from our customers that do not get repeated. Our company has an excellent benefits package including tuition reimbursement for English pronunciation classes. Please call our office to schedule an interview. “

THIS IS HOW THE INTERVIEW GOES

Good afternoon, welcome to Tos Crew Ourcust Omer Company, what is your name?

Indira kant Singh but you kan callme Indira kanttak

Yes Indira, tell me about yourself

I was bornin Karashi and study Indinglish at the Academy of Badinglish in Delhi.

I see, why do you want to work for this company?

Iwas toldthe ours are longand the pay lousy

I see, can you repeat that?

Iwas toldthe ours… Never mind, do you have a good internet connection at home?

Mybrother sais thecon at the village issthebeest in India

I see, can you repeat that?

Mybrother sais thecon at the village… Never mind, you seem to be very, very well qualified, can you start this evening?

If I start walkingbacto thevillage ican estaart at midnig

I see… whatever.. just fill out this form and we can get you online right away

Doyouu wontme to fillform heere in office?

Sorry, can you repeat that? Forget it is not important for this job

For classification purposes can you tell me, do you speak English?

Berybery well

Is your English American, British or Australian?

Is veryenglish from the Indian academy of Badenglishh

I see, you are extremely qualify for our customer support desk, good luck Indira.

If you need anything don’t call us we call you.